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Others

3. Social Responsibility

Key Principles	Criteria
Environment	Key metrics regularly monitored and published annually Complete review of environmental aspects and impacts bi-anually ISO 14001 certification
CSR Policies and Reporting	Implemented in 2017, incorporating key elements of ISO 26000 standards. 67-question checklist covering human rights, labour practices, fair operating practices and social investments Publication of sustainability report in accordance with Global Reporting Initiative (GRI) framework
Social Investment Programmes	Extensive social investment programmes are conducted to benefit local communities categorised under HEVEALearn, HEVEAGrow, HEVEASports, HEVEAHealth, HEVEABuild, HEVEASafe and HEVEALife

1. Quality Standards

Key Principles	Criteria
Quality of Product	Statistical Process Control implemented and audited High performance benchmarks in laboratory tests on key natural rubber properties High performance in QA product audit programme
Quality of Factory	High factory performance in QA audit Each HEVEAPRO factory must have accredited laboratory testing facilities and qualiﬁed laboratory staff
Quality of Management	Effective implementation of HEVEAPRO Quality Masterplan ISO 9001 certification

2. Environment Health & Safety

Key Principles	Criteria
Monitoring and Control	Target of zero accidents Key metrics regularly monitored and published annually Complete review of risk assessments bi-annually Quarterly audits
Management	OHSAS 18001 certification Annual training conducted at each factory Dedicated health and safety officers

Global Logistical Expertise

Key Principles	Criteria
Global Presence	Global Management Procurement offices in Southeast Asia Distribution offices across Asia, Europe and North America Centralised Head of Logistics
Logistical Assets	Land tank facilities in Europe and North America
Terminal Handling	Effective procedures implemented to provide temperature control, appropriate agitation and safeguards against contamination

Environment, Health & Safety

Key Principles	Criteria
Tapping and Field Latex	Field tappers’ safety Field latex transportation and emergency response Chemical handling and storage in field
Concentrated Latex Processing, Handling & Storage and Shipping	Centrifuge systems operations and maintenance Sampling and chemical addition procedures Bulking tanks and pressure vessels operations and maintenance Confined space work in tanks and vessels Loading and inspection of containers
Laboratory & Chemical Handling	Chemical handling, preparation and storage Chemical Spill Emergency Response
EHS Management System	Health assessments and personal protective equipment (PPE) issuance Factory emergency response and preparedness ISO 45001 and ISO 14001 Standards• Confined space work in tanks and vessels Stringent effluent and waste management procedures

Sustainable Supply Chain

Key Principles	Criteria
Monitoring and Mitigating Key Impacts	Key resource usage and social impact metrics regularly monitored and published annually Complete review of biodiversity and social aspects and impacts periodically
Social Responsibility	Adopt ISO 26000 standards Address human rights, labour practices and fair operating practices in our operations testing facilities and qualified laboratory staff
Social Investment	Extensive social investment programmes are conducted to benefit local communities categorised under HEVEALEARN, HEVEAGROW, HEVEASPORTS, HEVEAHEALTH, HEVEABUILD, HEVEASAFE and HEVEALIFE

Supply Chain Security

Key Principles	Criteria
Security Controls	Comprehensive security measures implemented to ensure a controlled work environment and to minimise risk to our people and property
Security Certification	Over 120-point checklist covering container, trailer and unit loading device security, physical access controls, personnel and procedural security, physical & IT security, and emergency preparedness and disaster recovery. All LATEXPRO factories adopt the United States Customs & Trade Partnership Against Terrorism (C-TPAT) standards.

Industrial & Quality Standards

Key Principles	Criteria
Quality of Raw Material	Control of tapping equipment cleanliness Field latex preservation standards Management of field latex collection and transport to factories Strict testing of field latex prior to processing
Quality of Process	Detailed start-up procedures for centrifuges High factory performance in QA audit Each LATEXPRO factory must have accredited laboratory testing facilities and qualified laboratory staff
Quality of Management	ISO 9001 certification Effective implementation of LATEXPRO Quality Masterplan

Certified Management

Key Principles	Criteria
Certified Team	ISO 9001 certified Leadership roles held in regulatory organisations
Technical Expertise	Procurement specialists Centralised Head of Technology

Quality Assurance

Key Principles	Criteria
International Standards and Certification	Products adhere to ISO 2004 or ASTM D1076 international standards Factories monitored with periodic audits
Customised Products	Team collaboration with latex producers to produce customised products
Testing	Colloidal tests conducted at loading and unloading stages In-house accredited laboratory facilities in Europe and North America, with qualified laboratory staff Independent tests conducted at accredited third-party laboratories

4. Supply Chain Security

Key Principles	Criteria
Security Controls	Comprehensive security measures implemented to ensure a controlled work environment and to minimise risk to our people and property
Security Certification	Over 100 point checklist covering container, trailer and unit loading device security, physical access controls, personnel and procedural security, physical & IT security and emergency preparedness / disaster recovery Selected HEVEAPRO factories to be certified to the United States Customs & Trade Partnership Against Terrorism (C-TPAT)